All The WOW News in Cordillera

Wednesday, January 3, 2018

First in the country: BENECO's 24/7 Call Center to open soon in 2018

Cordillera - Do you have any concerns, reports, inquiries and issues regarding the services of the Benguet Electric Cooperative or BENECO that you want to be resolved immediately? Or just want to report a fallen tree that affects electric lines? Well, soon you can be able to directly communicate with BENECO regarding those matters as the cooperative is set to establish its own call center early this year.

Armed with well-trained call center representatives, the BENECO call center will be able to provide customers' information regarding numerous electric distribution systems and the cooperatives numerous services.

BENECO's call center will be the first in the country to implement such 24/7 call service that is tasked in responding to customers' inquiries, reports and concerns.

Non-network and Revenue Services Department Manager Delfin Cachin said the call center is tasked to respond to customers' concerns immediately anytime of the day and any day of the week.

"BENECO decided to set up its own call center so it can respond immediately to the concerns of our customers. At the same time, the call center will allow us to conduct a survey among our customers by asking them how our people in the field performed their job," Cachin said.

Cachin explained that the call center works similar to how Business Process Outsourcing (BPO) company run and it will be equipped with the same facilities and equipment like what those BPO firms have.

As of now, BENECO has hired10 people and will be hiring more additional workers who will be trained as call center agents, according to BENECO General Manager Gerardo Verzosa.

Verzosa explained, however, that there will be no forced termination of employees because the existing personnel will be trained to acquire additional competence and will be realigned to other departments.

source | | Baguio Midland Courier


Unknown said...

Is this still available

Monday said...

Hello bakit po kaya wala pa kaming reading,sbi po ng ngkabit sa ilaw namin after 3 months tsaka nla rereafing,,pero till now wala pa...

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